UMS AI assistant

The right help, right when you need it.

Ask TS Kukuro about admissions, campus services, and university procedures.

WhatsApp Helpdesk

Use Helpdesk for account or system issues.

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Live AI Chat — Try It Now
Your emotional support companion

Some days, you need answers.
Some days, you need someone to listen.

Meet ELSA — Emosi, Luahan & Sokongan Anda. A warm AI companion built by UMS, ready when you want to pause, check in, or share what is on your mind.

Emotional check-ins Gentle coping ideas Bahasa Melayu & English
Start a conversation

ELSA is an AI peer-support assistant, not a licensed counsellor or emergency service.

How are you feeling today? I'm here to listen. ELSA waving hello
ELSA Emosi, Luahan & Sokongan Anda

The UMS knowledge network

One question. The right specialist. A grounded answer.

Department-aware specialists grounded in UMS sources.

Built by UMS, for UMS

UMS knowledge, brought together.

Developed and managed by Jabatan Digital UMS to keep guidance clear and up to date.

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Grounded responses

Relevant UMS documents, policies and procedures shape each answer.

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Knowledge with boundaries

Public, internal and department-specific information follows its intended access level.

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A living knowledge base

University teams can maintain guidance and add knowledge as UMS services evolve.

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Built for the UMS journey

Programmes, campus services, academic procedures, digital systems and staff support.

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UMS departments connected
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Conversations supported
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Knowledge sources indexed
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24/7 access to AI guidance

Deployed across

Available throughout the UMS ecosystem

UMS Go Super App
UMS Go Super App

AI support inside the university mobile app.

App Store Google Play
Main UMS Portal

A shared entry point for staff, students and visitors.

Department & Faculty Sites

Specialist knowledge where each UMS community needs it.

The connected UMS future

Answers today.
Connected services tomorrow.

UMS is planning an MCP connection layer that could securely connect Kukuro with selected university services and live information.

Staff & student services Library catalogue Campus maps, buses & updates

Planned capability — not currently part of the public Kukuro experience.